Shipping & Returns:
We use 100% DISCREET PACKAGING:
Are your items shipped discreetly? What kind of packaging is used?
Our packaging is unmarked (no logos or company branding) and will be addressed from "Warehouse". Every order is packaged in a plain white or brown box/envelope.
We cannot guarantee any specific drop-off locations or shipping instructions. It is this sole discretion of the courier and their delivery personnel on whether to leave the package in a secure location or allow a third-party to be authorized to receive any package(s) on behalf of the noted recipient. Please be sure to notify any and all parties which may require advanced notice prior to the delivery date to be sure your package is not denied and returned to us. We can not be responsible for any packages that are un-delivered due to special requests or unsafe delivery circumstances.
Tracking Your Shipments:
You can track your UPS & USPS shipments here: Click Here
Shipping Policies:
Our shipping costs are dynamically calculated through our website according to the rates posted by UPS and USPS. We offer all forms of international shipping as well as expedited domestic shipping options.
We usually ship orders from Northern California on the same day if order is placed by 12 Noon Pacific Time. Weekends/U.S. Holidays are Excluded.
NOTE: If the FREE SHIPPING option is chosen on any order over $75, we will automatically choose either USPS or UPS for shipping according to our shipping policies. If you have a specific issue with either USPS or UPS, please choose a paid shipping option or if using our FREE SHIPPING offer, please note that in the Additional Comments/Instructions field during checkout. **Free shipping to US lower 48 states only.
Orders under 1lb. usually go out USPS First Class Mail unless otherwise specified in your shipping options page.
Orders between 1-2lbs usually go out USPS Priority Mail unless otherwise specified in your shipping options page.
Orders over 2lbs. usually go out UPS Ground unless otherwise specified in your shipping options page.
Orders over $200 in value usually require a Signature for security purposes.
International Customers:
We are not responsible for the loss or damages of any packages shipped via USPS to countries that do not allow us to use Endicia Insurance. To guarantee the safe arrival of your item we suggest to use UPS shipping options.
While we have not experienced issues with sending our products to any countries outside the USA, please be aware that you MAY be billed for Taxes or VAT charges based on the value of your order, and depending on your local customs policies. We have no control or knowledge of what the taxes could be or IF they will be added to your shipment. Please be aware of this before placing your order to avoid any confusion later.
International shipping costs are for transit and insurance only and do NOT include any taxes, duties or customs surcharges that may be collected upon delivery. Please contact your local authority before placing your order to learn what additional fees may be required.
NOTE: USPS is often the cheaper method, however, USPS packages are not trackable, do not have guaranteed delivery times, and do not offer insurance to some countries. UPS packages are trackable, do offer guaranteed delivery times, but also charge brokerage fees in addition to standard duties and taxes. Please be advised, the brokerage fee is based on the item value and depending on location. Please consider this before choosing the lower upfront cost. For more information you may contact UPS (1-800-PICK-UPS) to calculate those fees before ordering.
Thank you for your understanding.
Insurance and Declared Value:
Vaipo must declare the value of each package for the same amount the package is insured for. Vaipo insures all international orders which could affect shipping costs to certain countries.
International Shipping Policies:
All orders over $200 will ship UPS or USPS Express only.
All orders under $200 are available to ship using all USPS & UPS shipping options.
All international Volcano orders must be shipped UPS or USPS Express Mail only.
Vaipo will not ship Volcanoes via USPS to countries that are not insured by USPS. These orders will only be shipped via UPS Worldwide Express.
The following countries must have orders shipped either USPS Express Mail International or UPS Worldwide Express for tracking purposes. We are NOT RESPONSIBLE for lost or damaged goods send to these countries.
Afghanistan, Algeria, Angola, Bangladesh, Barbados, Benin, Bolivia, Brazil, Bulgaria, Burkina Faso, Burma, Burundi, Cambodia, Cameroon, Cape Verde, Central African Republic, Chad, Congo, Cuba, Djibouti, Dominican Republic, Ecuador, Ethiopia, Gabon, Ghana, Guinea, India, Indonesia, Iran, Iraq, Jordan, Kenya, Liberia, Libya, Malaysia, Mali, Mauritania, Morocco, Myanmar, Niger, Nigeria, North Korea, Oman, Pakistan, Papua/New Guinea, Poland, Romania, Rwanda, Senegal, Seychelles, Sierra Leone, Slovenia, Solomon Islands, Somalia, Sudan, Syria, Tanzania, Togo, Tunisia, Uganda, Yemen, Yugoslavia.
Returns:
***PLEASE do not send back ANY items without contacting us first. Thanks!
We are NOT responsible for any delays or lost packages that do not include contact information.
Undelivered/Refused Orders:
If for any reason you are unable to retrieve your package from our shipper and it is returned to us, we are happy to send you a refund check less shipping charges, or you may opt to have us re-deliver. If you choose to have your order re-delivered, you will be responsible for all additional shipping charges.
Incorrect Shipping Addresses:
Vaipo does not assume responsibility for orders with incorrect shipping addresses. Orders with incorrect shipping addresses may be re-routed by UPS or returned to the shipper as undeliverable. If the shipment is re-routed by UPS, you are responsible for the $10 intercept fee applied by UPS.
**DO NOT RETURN ANY USED GLASS HANDKIT(S). Handkits must be unused and returned if you are seeking a full refund. All units sent back must be thoroughly cleaned. If either of these two requests are not fulfilled, the package will be refused or discarded immediately with no opportunity for refund or exchange.
Damaged/Defective Products:
Damaged or defective products must be reported to us within 72 hours of delivery for full refund or exchange. Afterward, items are subject to 20% re-stocking fee. Most defective or faulty units as well as repairs must be handled by the manufacturer. We can provide you with the proper contact information if needed. Any package returned to Vaipo should include your contact information and any order information that you may have to help us diagnose the problem. Also, please include a short description of the product issues to ensure a speedy repair.
Not Satisfied with Your Purchase:
If you are unsatisfied with your product for any reason, you must contact us within 48 hours of delivery to file your grievance. If the item is unused a full refund or store credit will be issued minus shipping charges whether paid for by the customer or not. There is a mandatory restocking fee applied to any used items up to 20% based on inspection. We also reserve the right to deny a refund on any overly used items that cannot be handled or repaired.
Still have questions regarding your order or our policies? Do you deed further information or support on one of our products?
contact us here
***PLEASE do not send back units without contacting us first! Thanks!
